The LilyAnne's Wellbeing team are on hand to support people to a better wellbeing, but to engage with our support, you must meet our suitability criteria.

LilyAnne's Wellbeing offers both self-referrals via a direct booking online or a referral from a professional. 

Those being referred to the support must be aged 16 or above and be registered with a GP.

 

We support referrals from across the Teesside area for people who can travel to our support centre in Hartlepool for a face-to-face appointment or via an online video appointment. 
 
LilyAnne's Wellbeing are unable to accept a referral from the following people: 

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• Are in crisis, unable to keep themselves safe, those who pose an immediate risk to themselves or to others and who are not able to agree to a risk management plan. (We do, however, offer a crisis walk-in support service as part of being a registered safe space)

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• We cannot allow access or support to anyone who poses a risk to women, men or children. or support anyone who has an offence relating to domestic violence, stalking, harassment, sexual offences against any gender or child sexual offences. 

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• Are experiencing symptoms of Psychosis, where the Psychosis is central to the presenting issue. 

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• Are not registered with a GP in the Teesside area, but we can support with the registration of a GP.

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• Those who are already open and receiving treatment within Secondary Care Services. But we can arrange an appointment with secondary care or a referral to access this again. 

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• Those who are already open and receiving treatment within CAMHS.

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• They are currently an inpatient in the hospital receiving treatment for their mental health.

Who is it for?

Lots of people struggle with their mental health in lots of different ways. We can work with those who are struggling with:
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To access our support, you must be prepared to make the necessary positive changes to achieve better wellbeing.

 

We are outcome-focused and believe engaging with mental health support requires a personal commitment. 
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• Depression

• Anxiety and worry

• Panic and stress

• Social Anxiety

• Post-Traumatic Stress Disorder

• Bereavement

• Loneliness

• Relationship Difficulties​

• Eating Disorder

Will i be accepted for support?

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• We carry out a getting to know each other discussion to assess if LilyAnne's is the right fit for you based on our qualifications and skill set to support. This will be assessed during our initial assessment process, which can last up to 1.5 hours. During this we will also assess which other people we can link you into to access the best support for you. 

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• If we can support you, we will carry out a counselling assessment and start supporting you within an agreed time frame. 

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• Sometimes, if you're not ready for counselling, we can support you by listening to you, providing advice and support with learning coping techniques and safety plans.

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• We'll share our rules, framework and processes with you and put a counselling contract in place. 

• If we are unable to support you we will ensure we are able to sign post you to the right service.