​Referrals: Anyone can self-refer or be referred by a professional, family member, or community organisation. We respond within 24 hours and aim to offer a first appointment within one week.

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❌ We are not a food support, drug, alcohol support service, though we can signpost you to trusted partners.

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✅ You agree to follow our counselling boundaries when accessing support, if these are not followed you will be discharged. 

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✅ We support neurodivergent people (Autism, ADHD).

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✅ We support neurotypical people experiencing anxiety, depression, trauma, bereavement, or low mood.

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✅ We provide mental health, counselling, and wellbeing services for those who have Autism or ADHD.

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✅ Must be prepared to make the necessary positive changes to achieve better well-being.

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❌ We cannot support those under the influence or drugs or alcohol. 

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❌ We cannot allow access or support to anyone who poses a risk to women, men or children. or support anyone who has an offence relating to domestic violence, stalking, harassment, or sexual offences against any gender or child sexual offences. 

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❌ Those who are already open and receiving treatment within Secondary Care Services. But we can arrange an appointment with secondary care or a referral to access this again. 

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❌ Those who are already open and receiving treatment within CAMHS, Adult Mental Health Services or Impact on Teesside. 

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❌ They are currently an inpatient in the hospital receiving treatment for their mental health.