About LilyAnne's Wellbeing Charity Hartlepool
LilyAnne’s Wellbeing is Hartlepool’s local 16+ mental health and wellbeing hub, based at Titan House on York Road. We provide dedicated support for people with Autism, ADHD, and wider community needs.
Our Story
LilyAnne’s Wellbeing began in 2017 with a simple idea: to create a safe, welcoming space where people could connect, talk and feel supported. What started as a small community coffee space quickly grew into something much bigger when our founders, Trevor Sherwood and Angela Arnold, witnessed how many people in Hartlepool were struggling with loneliness, mental health challenges and barriers to support. Inspired by Angela’s husband Matthew, who faced significant difficulties after being medically discharged from the military, they recognised a serious gap in local services.
In response, LilyAnne’s grew from a community hub into a registered charity in 2023, built on compassion, lived experience and a commitment to helping people at their most vulnerable. Our name honours three generations of women in our founders’ family: Lilian, Anne and Lily-Anne, symbolising care, strength and hope.
Today, we support thousands of people each year through counselling, crisis response, wellbeing programmes, homelessness pathways, our mobile wellbeing unit and our daily coffee mornings. Everything we do is person centred, trauma informed and grounded in real experience. Many of our team, trustees and volunteers have walked similar journeys themselves, ensuring authenticity, empathy and understanding are at the heart of our work.
We work closely with local GPs, Adult Social Care, NHS services, the Crisis Team, statutory partners and community organisations to make sure no one faces their challenges alone. Our Coffee on Prescription model and our seasonal crisis work have gained national recognition, including features by the BBC and The Mirror.
From one simple idea to a life changing community service, our mission remains the same: to help people feel less alone and to offer hope, safety and support when they need it most.
This is LilyAnne’s Wellbeing, a place where everyone is welcomed, valued and heard.
Our Vision
Our vision is to create a community where every person, including those who are autistic, have ADHD, are neurodivergent, or face barriers to traditional services, can access support easily, safely, and without judgment. We believe wellbeing support should be visible and welcoming, which is why we provide help directly on the high street where people live, work, and connect. Our aim is to remove the stigma and complexity that often surround mental health by offering familiar, accessible spaces where people can walk in, feel understood, and receive person-centred and trauma-informed support.
Through our coffee mornings, wellbeing hubs, one-to-one sessions, mobile wellbeing unit, and the Support on the High Street programme, we make it easier for people to reach out, build confidence, and reduce isolation. LilyAnne’s Wellbeing is committed to creating a community where compassionate support is at the heart of everyday life, helping people feel valued, included, and able to thrive no matter their background or challenges.
Our Mission
Our mission is to provide accessible, compassionate, and person-centred mental health and wellbeing support for individuals across Hartlepool, including those who are autistic, have ADHD, or face barriers to traditional services. We aim to make support easy to reach by offering welcoming spaces on the high street and within the community where people can connect, feel safe, and be heard.
We work to reduce loneliness, improve wellbeing, and strengthen community resilience through one-to-one support, counselling, drop-ins, coffee mornings, outreach, and our mobile wellbeing unit. Our mission is to ensure that every person receives the right support at the right time, delivered in a trauma-informed and inclusive way that helps them feel valued, understood, and able to move forward with confidence.
Our Values
Accessibility and Inclusion
We ensure that support is easy to reach for everyone, including autistic people, those with ADHD, and individuals who face barriers to traditional services. We create spaces where every person feels welcome, understood, and accepted.
Person Centred Practice
We place each individual at the heart of everything we do. Our support is shaped around personal needs, strengths, and experiences, ensuring care that is respectful, empathetic, and truly centred on the person.
Compassion and Support
We offer a safe and caring environment where people can talk openly and receive meaningful support. Our aim is to reduce loneliness, build connection, and empower people to feel more confident and resilient.
High Standards and Professionalism
We are committed to delivering safe, reliable, and high quality services. Our work is guided by continuous learning, strong governance, and a dedication to doing things well for the benefit of the people we serve.
Trust and Integrity
We act with honesty, transparency, and respect. Trust is at the core of every relationship we build, and we take responsibility for creating an environment where people feel safe, valued, and able to share their experiences without judgement.
Lived Experience Led
We recognise the power of lived experience and ensure it shapes our services, our decisions, and our culture. Many of our team have walked similar journeys, helping us offer understanding that is grounded in real life.
Meet The Team
Meet the dedicated people behind LilyAnne’s Wellbeing: a compassionate team shaped by lived experience, professional expertise and a shared commitment to supporting our community.
Our Impact
LilyAnne’s Wellbeing creates meaningful change by reducing loneliness, improving mental health, supporting people in crisis and helping individuals rebuild confidence, stability and hope.
LilyAnne’s Wellbeing accessibility:
Our hub is fully accessible for people with disabilities with step-free access, accessible facilities, and a welcoming space for all.
You can find us at LilyAnne's Wellbeing, Titan House, 141 to 147A York Road Hartlepool TS26 9HL. Get Directions on Google Maps
You can contact us via telephone by calling 01429728040 or message us using whats app.
