Frequently Asked Questions (FAQ) about LilyAnne's Wellbeing Hub in Hartlepool

1. What services does LilyAnne’s Wellbeing provide?
 
 
We offer a range of free and low-cost services including:
 

• Counselling for adults in Hartlepool

• Peer Support and wellbeing groups

• Walk-in support on the high street

• Coffee mornings and community activities

• Suicide prevention campaigns and awareness work

 
 

2. Do I need an appointment to access support?
 
 
No. You can visit our Support on the High Street hub in Hartlepool without an appointment. We also accept referrals online and from professionals for counselling and wellbeing programmes.
 
 
 
3. Is there a cost for counselling or other services?
 
 
Our counselling service is free for those in need. Some activities, such as our Coffee Mornings, may involve a small charge to cover refreshments, but most of our wellbeing support is free of charge.
 
 
 
4. Who can access your services?
 
 
Anyone aged 16 and over in Hartlepool and the surrounding area can access our mental health and wellbeing support. We also welcome volunteers of all ages (subject to role requirements).
 
 
 
5. How do I make a referral?
 
 
You can:
 

• Make sure you or your client meet our suitability for support.

• Complete our online referral form 

• Ask a GP, social worker, or professional to refer you

• Visit our Support on the High Street hub at Titan House, York Road, Hartlepool

 
 
 
 
6. How long will I have to wait for counselling?
 
 
We aim to provide a fast and accessible service. Waiting times are usually much shorter than statutory NHS services, but they may vary depending on demand.
 
 
 
7. Is the building accessible?
 
 
Yes. Our premises at Titan House, York Road, are wheelchair accessible with power-assisted doors. We also offer sensory-friendly breakout areas.
 
 
 
8. How can I get involved or volunteer?
 
 
You can join as a volunteer, fundraiser, or supporter. Visit our Volunteering page to learn more about opportunities and how to apply.
 
 
 
9. How is LilyAnne’s Wellbeing funded?
 
 
We are supported by donations, fundraising activities, grants, and the generosity of local funders and partners.
 
 
 
10. How do I contact you?
 
 

• Visit us at: Titan House, 141–147A York Road, Hartlepool, TS26 9HL

• Call us on: 01429 728040

• Email: [email protected]