At LilyAnne’s Wellbeing, our Policies and Procedures 2025 provide the framework that guides everything we do. They ensure our organisation operates safely, ethically, and with transparency, while delivering high-quality support for everyone who accesses our services.

 

These policies outline how we protect the wellbeing of individuals, staff, and volunteers through clear guidance on safeguarding, confidentiality, equality and inclusion, data protection, and health and safety. They also define how we deliver counselling and wellbeing services that are professional, accessible, and person-centred.

 

Our procedures describe how decisions are made, how concerns can be raised, and how we maintain accountability across all areas of our work. Each policy is regularly reviewed and updated to reflect current best practice, legislation, and the feedback of those who use our services.

 

By following these principles, we make sure that LilyAnne’s Wellbeing remains a trusted, transparent, and compassionate charity—committed to supporting every individual, whether neurodivergent or neurotypical, with respect and understanding.