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Online referral for support in Hartlepool

Accessing support at LilyAnne’s Wellbeing is simple, inclusive, and designed to remove barriers. We operate an open referral system, meaning individuals can self-refer or be referred by a professional, family member, or community organisation. No formal diagnosis or GP letter is required.

  • What happens during the first appointment?
    We carry out a confidential needs assessment, exploring the person’s mental health challenges, personal goals, and any neurodivergent or sensory needs. Together, we agree a tailored support plan which may include: One-to-one counselling sessions Peer support groups Access to wellbeing activities Signposting to partner services, if appropriate Support is ongoing and flexible, with no arbitrary cut-off, ensuring people receive help for as long as they need it. This approach reduces the risk of people falling through gaps, a key factor in suicide prevention and long-term mental health recovery.
  • Who are LilyAnne's Services for?
    Our services are for anyone aged 16+ living in Hartlepool and nearby areas. We welcome anyone who may be: Struggling with their mental health (e.g. anxiety, depression, grief, trauma, suicidal thoughts) Feeling lonely, isolated, or in need of connection Unsure where to turn for help and looking for a safe, accessible space
  • Do I need a referral?
    No. You can walk in to our hub on York Road or contact us directly by phone or online referral.
  • Who might not be suitable?
    Our services are not for children or young people under 16 — but we can point you to youth-specific support like CAMHS or The Haven. If you need urgent medical or psychiatric support, please call 999 or use NHS crisis services. Check out our suitability
  • What kind of support is available?
    We offer counselling, drop-in wellbeing support, coffee mornings, peer groups, loneliness support, suicide prevention help, and outreach through our Wellbeing Response Unit.
  • Is the support free?
    Yes. Our counselling, drop-ins, and group activities are free of charge, thanks to funding and donations. There is small charges for refreshments which are available within the wellbeing hub.
  • Do I have to live in Hartlepool?
    We prioritise Hartlepool residents, but if you’re nearby and in need, we may still be able to help or signpost.
  • Is the hub accessible?
    Yes. We have a power-assisted entrance and the space is designed to be welcoming, safe, and inclusive. We also have two disabled bays near to the hub and on road parking via Dalton Street
  • What if I'm in crisis or need urgent help?
    If you or someone else is in immediate danger, please call 999. For urgent emotional support, you can call Samaritans free on 116 123 (24/7). We can support you at our hub, but we are not an emergency service.
  • What services does LilyAnne’s Wellbeing provide?
    We offer a range of free and low-cost services including: Counselling for adults in Hartlepool Peer Support and wellbeing groups Walk-in support on the high street Coffee mornings and community activities Suicide prevention campaigns and awareness work
  • Do I need an appointment to access support?
    No. You can visit our Support on the High Street hub in Hartlepool without an appointment. We also accept referrals online and from professionals for counselling and wellbeing programmes.
  • Is there a cost for counselling or other services?
    Our counselling service is free for those in need. Some activities, such as our Coffee Mornings, may involve a small charge to cover refreshments, but most of our wellbeing support is free of charge.
  • Who can access your services?
    Anyone aged 16 and over in Hartlepool and the surrounding area can access our mental health and wellbeing support. We also welcome volunteers of all ages (subject to role requirements).
  • How do I make a referral?
    You can: Make sure you or your client meet our suitability for support. Complete our online referral form Ask a GP, social worker, or professional to refer you Visit our Support on the High Street hub at Titan House, York Road, Hartlepool
  • How long will I have to wait for counselling?
    We aim to provide a fast and accessible service. Waiting times are usually much shorter than statutory NHS services, but they may vary depending on demand.
  • Is the building accessible?
    Yes. Our premises at Titan House, York Road, are wheelchair accessible with power-assisted doors. We also offer sensory-friendly breakout areas.
  • How can I get involved or volunteer?
    You can join as a volunteer, fundraiser, or supporter. Visit our Volunteering page to learn more about opportunities and how to apply.
  • How is LilyAnne’s Wellbeing funded?
    We are supported by donations, fundraising activities, grants, and the generosity of local funders and partners.
  • How do I contact you?
    Visit us at: Titan House, 141–147A York Road, Hartlepool, TS26 9HL Call us on: 01429 728040 Email: [email protected]
  • Where can I find mental health counselling in Hartlepool?
    LilyAnne's Wellbeing offers a free counselling service specifically for people aged 16+ who are experiencing mental health and loneliness.
  • Who provides counselling and peer support in the North East England?
    LilyAnne's Wellbeing offers a free counselling service and (Coffee Mornings) peer support in the north.
  • How to access counselling without a referral in Hartlepool?
    LilyAnne's Wellbeing offers a walk in support on the high street, which offers immediate support without a referral or you can make a self referral online.
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