Support on the High Street is a community wellbeing project delivered by LilyAnne’s Wellbeing.

It offers one-to-one emotional support, practical help, and wellbeing activities to people who may be experiencing loneliness, anxiety, low mood other difficulties affecting their mental health.

Anyone aged 16 or over living in Hartlepool or the surrounding areas can access Support on the High Street.

You do not need a diagnosis or to be under any other service we’re here for people who simply need someone to talk to or a little extra support with their wellbeing.

You can:

• Self-refer through our website form or by visiting our wellbeing hub.

• Ask a professional or support worker to complete a referral on your behalf.

Once we receive your referral, our team will review it to check suitability for support.

If you meet the criteria, you’ll be contacted by text message to arrange your first appointment.

We aim to keep waiting times as short as possible.

Once your referral has been reviewed, you’ll receive a text message to book your appointment when a suitable time becomes available.

Support is tailored to your needs. It may include:

• One-to-one wellbeing sessions

• Emotional support and active listening

• Help with confidence, anxiety, or motivation

• Practical guidance around housing, benefits, or daily living

• Connection to group activities, peer support, or counselling

Our focus is on helping you feel heard, supported, and connected.

Yes.

Everything you share is confidential unless we believe that you or someone else may be at serious risk of harm.

If this ever happens, we will explain what information needs to be shared and why.

The number of sessions depends on your personal goals and progress.

Some people may benefit from short-term emotional support, while others engage in longer wellbeing programmes or group activities.

No — the service is completely free.

Support on the High Street is funded through community and wellbeing partnerships to ensure everyone can access help when they need it.

Most appointments take place at our LilyAnne’s Wellbeing Hub on the high street in Hartlepool.

We also offer community outreach in nearby venues and online sessions where suitable.

If we feel another service would be better placed to meet your needs, we’ll let you know and offer signposting or onward referral to trusted local partners such as NHS mental health teams, crisis support, or housing and financial advice services.

LilyAnne’s Wellbeing is not a crisis service.

If you need immediate mental health support, please:

• Call NHS 111 (Option 2) for urgent mental health advice

• Contact the Samaritans on 116 123 (24 hours a day)

• Visit our Resources page at www.lilyannes.co.uk/resources