Before making a referral
Check whether LilyAnne’s can support you, tell us what you would like help with, and see which service may be the best fit.
Important: This checker provides guidance only. It is not a clinical assessment and does not guarantee that a referral will be accepted. LilyAnne’s team will review every referral individually.
Existing LilyAnne’s client
As you have previously received support from LilyAnne’s Wellbeing, please use the secure Zanda client portal to access your existing account. A new referral link is not needed and will not be shown.
Urgent support needed
LilyAnne’s is not an emergency or crisis service. You are not suitable to access LilyAnne’s support while experiencing active suicidal thoughts or an immediate crisis. If you or someone else is in immediate danger, call 999.
Not suitable for LilyAnne’s support
Based on your answers, you do not meet LilyAnne’s suitability requirements and cannot continue to a referral.
Suggested route
Counselling provides structured therapeutic support to explore emotional difficulties, patterns and personal goals. LilyAnne’s standard counselling offer is six one-hour sessions.
This is not an emergency response, addiction treatment, legal or forensic support, or open-ended weekly support.
Why this route may fit:
To sign up for counselling support, open the Zanda client portal using the button below, then click Register to create your account. The team will review your information before confirming whether counselling is appropriate and available.
Suggested route
Listening support provides a regular one-to-one space to talk, feel heard and receive consistent emotional support. Sessions can be one hour each week for up to 12 months.
This is not counselling or psychotherapy, an emergency response, addiction treatment, or legal or forensic support.
Why this route may fit:
A referral is required. The team will review your information before confirming whether listening support is appropriate and available.
Suggested route
This route offers informal social connection, shared activities and a welcoming place to reduce loneliness and build confidence at your own pace.
This is not one-to-one counselling, ongoing individual listening support, crisis support or specialist treatment.
Why this route may fit:
No referral or advance booking is required for coffee mornings. Check the current programme before travelling because activities can change.
Team review recommended
Please speak to LilyAnne’s before completing a referral. The team can discuss whether counselling, listening support or peer support is the most appropriate route. A referral link will not be shown until a specific suitable route is selected.
