Listening Support
One-to-one emotional listening support in a safe, supportive and confidential space.
Request support →LilyAnne’s Contact
Contact LilyAnne’s
Contact us about counselling, listening support, loneliness support, coffee mornings, autism, ADHD and community wellbeing.
Speak with our team
Call or message us
Call LilyAnne’s on our landline or send us a WhatsApp message. WhatsApp is for messages only; we do not accept WhatsApp voice or video calls.
Find the right support
What can we help with?
Counselling
Structured counselling for emotional distress, anxiety, low mood, grief, stress or other concerns.
Request support →Loneliness Support
Support for adults who feel isolated or lonely, helping people build confidence and reconnect.
Request support →Coffee Mornings
Friendly community coffee mornings offering a welcoming place to meet others and connect.
Find out more →Autism Support
Autism-informed support, advice, signposting, counselling and wellbeing support for adults.
Request support →ADHD Support
ADHD-informed wellbeing guidance, emotional support, counselling and signposting for adults.
Request support →Before you get in touch
Before contacting us
If you need support, please complete a referral form where possible. If you are contacting us for someone else, make sure they have given consent where appropriate.
Our location
Visit us
LilyAnne’s, Ground Floor, Titan House141 to 147A York Road
Hartlepool
TS26 9HL
Our offices provide a welcoming and confidential environment for counselling, mental health, autism, ADHD, listening and community wellbeing support.
Most appointments are pre-booked. First-time visitors should report to reception on arrival.
When we are open
Opening hours
Monday9am to 4pmTuesday9am to 4pmWednesday9am to 4pmThursday9am to 4pmFriday9am to 4pmSaturdayClosedSundayClosed
Frequently asked questions
Can I refer myself?
Yes. You can complete a referral form yourself and our team will review your information.
Can a professional refer someone?
Yes. Professionals can refer people with consent where appropriate.
Can I attend without an appointment?
Some community activities may be available at set times, but counselling and one-to-one support usually require a referral or appointment.
Do you provide emergency support?
No. If you or someone else is in immediate danger, call 999.
Ready to contact us?
Call our landline, send a WhatsApp message or complete a referral if you are requesting support.
