About 8,600
Victoria residents
The council’s ward profile recorded 8,586 residents in 2019, making Victoria Hartlepool’s largest ward at that time.
LilyAnne’s Wellbeing · Hartlepool
A place to connect, belong and find support
LilyAnne’s Wellbeing Hub is a grassroots community centre bringing people together through peer support, shared activities, conversation and opportunities to build meaningful connections across Hartlepool.
Our Victoria Ward base
Rooted locally and open to all of Hartlepool
Our home at Titan House is in Victoria Ward, close to Hartlepool town centre and directly on York Road. Victoria’s local picture shows why an approachable community base matters, but our reach is not limited to the ward: people from every part of Hartlepool are welcome to access the Hub.
53 per hectare
The most densely populated ward
Local population-density evidence identifies Victoria as Hartlepool’s most densely populated ward.
Highest count
Job-seeking UC claimants
The council identifies Victoria as the ward with the highest number of Universal Credit claimants who are not working and are looking for work.
High-street access
A visible town-wide front door
Our York Road location gives Hartlepool residents a central, recognisable place to find community, connection and support.
Based in Victoria. Here for Hartlepool.
Being rooted in one neighbourhood helps us build trust locally. Being centrally located helps us remain accessible to adults across the town. The Wellbeing Hub is a shared Hartlepool resource—not a service restricted to Victoria Ward.
Sources and dates: Hartlepool Borough Council employment and economic growth JSNA, mental-health JSNA, Hartlepool Ward Profiles and population-density evidence. Ward-level figures are the latest figures presented in those council sources and may relate to earlier years.
The Hartlepool picture
A town with strength, pride and significant wellbeing challenges
LilyAnne’s supports people from across the whole of Hartlepool. The town has strong communities and a proud identity, while official evidence also shows high levels of loneliness, financial pressure, worklessness and preventable poor health. These pressures can overlap and make it harder for people to feel connected or ask for help early.
93,844
People across the town
Hartlepool’s estimated population in 2024, including 33,444 residents aged over 55.
11.7%
Adults experiencing loneliness
Recorded for 2021/22–2022/23: the highest rate in the North East and close to the highest in England.
37.3%
Households on Universal Credit
In August 2025, compared with 28.2% across the North East and 25.1% across England.
4.8%
Working-age unemployment
The 2024/25 rate was higher than both regional and national averages.
30.5%
Physically inactive adults
The 2023/24 figure was significantly above regional and national averages.
23.1%
No formal qualifications
Census 2021 recorded this among residents aged 16+, compared with 18% across England.
77.2%
Adults living with overweight or obesity
The 2023/24 figure was the highest recorded among local authorities in England.
17.9 per 1,000
Households owed homelessness support
The rate is increasing and is significantly worse than the England average.
This is why Hartlepool needs welcoming, community-based support that people can approach before difficulties become overwhelming. The Hub provides a visible route into connection, information and appropriate wellbeing support.
At the heart of the Hub
Peer support built around you
Peer support recognises the value of connection between people who may share similar experiences or understand what it is like to face mental-health, neurodiversity, loneliness or everyday wellbeing challenges.
Peer support does not replace counselling, medical treatment or crisis support. It offers a supportive community where people can connect at their own pace and know they are not alone.
More than a service
A welcoming community space
The Hub is a place where adults can meet others, feel less isolated and take part in their community without pressure or judgement. People can come for conversation, connection, an activity, information or simply somewhere welcoming to spend time.
Open community activities
You do not need a diagnosis or a referral to attend our open community activities. You can take part at your own pace, whether you want to talk, join an activity or quietly spend time around other people.
Community and connection
Support at the Wellbeing Hub
Our Hub brings LilyAnne’s services and community opportunities together in one accessible Hartlepool location.
Counselling
Six one-hour sessions of focused, structured therapeutic support for suitable adults.
Learn moreListening support
Regular one-to-one listening for people who need time, consistency and a space to feel heard.
Learn morePeer support
Connection and mutual understanding through welcoming, community-based support.
Learn moreSocial activities
Inclusive activities that help people participate, build confidence and feel connected.
Learn moreLoneliness support
A welcoming route into conversation, regular connection and reduced isolation.
Learn moreMaking new friends
Relaxed opportunities to meet others and develop genuine community connections at your own pace.
Learn morePodcast
Stories, conversations and wellbeing information that help local voices be heard.
Learn moreRadio
Community broadcasting, shared experiences and accessible wellbeing conversations.
Learn moreStart with coffee mornings
An easy way to become part of the Hub
Our coffee mornings offer a relaxed first step into the community. Check the current programme before travelling because activities can change.
View coffee morningsA community shaped locally
Located in Victoria Ward
Our Hub is based in Victoria Ward, in the heart of Hartlepool. We want it to develop around the strengths, experiences and ideas of local people, helping to build a kinder and better-connected community.
Visit the Hub
Come and connect with your community
Ground Floor, Titan House, 141–147A York Road, Hartlepool, TS26 9HL
